Processing Time
- Orders are process within 1–3 working days after payment is confirmed (excluding weekends and public holidays).
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If we experience a high volume of orders, processing times may be delayed. We will notify you via email if your order requires additional time.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Delivery times vary depending on the courier and destination:
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West Malaysia: 2–5 working days.
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East Malaysia: 3–7 working days.
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International Orders: 7–21 working days (depending on destination and customs clearance).
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Please note: Delivery delays may occur during peak seasons, sales, or due to courier service disruptions.
Order Tracking
Once your order has been shipped, you will receive an email notification with tracking information.
Tracking updates can be checked directly on the courier’s website.
Shipment to P.O. Boxes
We currently do not ship to P.O. Box addresses. Please provide a full and valid street address when placing an order.
International Shipping
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International shipping is available, but customers are responsible for all shipping costs, import duties, taxes, and customs fees.
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Delivery times for international orders may vary due to customs clearance procedures.
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We are not responsible for delays caused by customs or additional charges imposed by your country’s regulations.
Damages and Lost Parcels
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OMD World Imaging (M) Sdn Bhd is not liable for any products lost or damaged during shipping.
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If your order arrives damaged, please contact the courier to file a claim.
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Please keep all packaging materials and damaged goods before filing a claim.
Incorrect Address or Failed Delivery
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Please ensure that all shipping details provided are accurate and valid.
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If a delivery fails due to an incorrect address or unclaimed package, reshipping charges will applies.
Contact Us
For any questions regarding shipping or tracking, please contact our support team:
Email: enquiry@omdworldimaging.com
Phone: +603-2702 3575
